Returns & Exchanges
At The Chiswick Gift Company, we want you to be delighted with your purchase, but we understand that sometimes things aren't quite right. You can return any non-personalized items within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer service team with your order number and reason for return to receive a unique Return Authorization code.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags and labels are intact to prevent damage during transit.
Ship the Parcel
Affix the provided return label to your package and drop it off at your nearest authorized postal carrier or collection point.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing