Frequently Asked Questions
Everything you need to know about shopping with The Chiswick Gift Company
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard UK delivery usually arrives within 3-5 working days, while international shipping can take 7-14 days depending on the destination.
Do you offer personalized or custom gifts?
Yes, many of our products can be personalized. Please look for the 'Personalize' button on individual product pages to add names, dates, or custom messages.
What is your return policy?
We offer a 30-day return policy for most items in their original condition. Please note that personalized or custom-made items are non-refundable unless they arrive damaged or faulty.
Can I include a gift message with my order?
Absolutely! You can add a complimentary gift message during the checkout process, which we will print on a high-quality card and include inside your package.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.